FAQ

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I get a problem when I validate my order, what can I do?
Check all your information previously entered, make sure you have filled in all the requested form.
If the problem persists, do not hesitate to send us an e-mail at contact@spsfilets.com or send us a message through our web form so that we can provide you with a solution.
I would like to request a quote for a product that is not offered for sale online?
Send us a request for a quotation from our web form : Request for Quotation


Is the online payment secure?
The online shop https://spsfilets.com is protected by the SSL certificate. You are notified by the display of the padlock and the https protocol in the url bar of your browser. All our prices are VAT included.

What are the delivery times?
Packages are generally dispatched within 2 to 5 days after receipt of payment.
This delay is indicative, especially when you order a custom-made or personalized product. These products are created on demand, the manufacturing time is therefore to be taken into account.

How are calculated the shipping fees?
Shipping fees are calculated on a weight basis, and by French department. Any delivery area outside of Metropolitan France requires a quotation from our sales team.
In this case, you have the possibility of transforming your cart into an quotation. This solution allows you to send your list of products and receive a complete quote.
Within the context of a validated order, the shipping fees calculated later are required. No order will be considered without the payment of shipping fees.

We cannot group two orders placed separately and shipping fees apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Can I edit or cancel a paid order?
To edit or cancel a paid order, contact our sales department by email at contact@spsfilets.com, or by phone at +33 (0)2 31 78 82 76.


If you receive a damaged or non-conforming product...
You must return it in its original packaging. If the legal period of 14 days of retraction is exceeded, you will have to indicate the reason for refusal on the delivery note or the invoice.

For a reception of nonconforming product, we commit ourselves to send you back the good product as soon as we receive your complaint.

If the product received is damaged, please specify your choice as to the modalities of this return, namely:
- Repair of the product
- Exchange
- Cancellation of the order (with refund)

What is the right of withdrawal?
In accordance with Article L221-18 of the Consumer Code, you have a period of 14 days from receipt of your order to exercise your right of withdrawal without having to justify the reasons for this decision. With reference to Article L221-23 you will bear the direct costs of returning the product(s) concerned.

Find the form of retraction to add to your request to exercise your right to send us a written notice from our web form.We will then send you an confirmation of receipt of your retraction.
The simple return of the good without declaration or the refusal to take delivery is not sufficient to express your will to withdraw.



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MY ACCOUNT: 100% SECURE ACCESS
Thanks to your personal account, you have the possibility to edit or delete your data and access in a few clicks to the detailed history of your orders. Good to know :
SIMPLIFIED PRODUCT SELECTION
From our secure online store you can select all the products you need for your activity, choose the quantity and customize them by configuring the color, size etc...

THE TRACKING OF MY ORDERS IN 1 CLICK
After confirming your order, you can track the status of your order from your customer account, and receive an email every time the status changes.
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Feel free to contact us from the web form.

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